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Managed Services will continue to play a critical role in the small and mid-size
marketplace as organizations take advantage of performance and productivity enhancing
technology and applications without the distraction and expertise required to
manage them.
The question is not whether to use them - but how.
“Managing every aspect of your organization’s IT infrastructure presents a long
list of challenges and may get in the way of running your business,”
says Brett W Littrell, Owner of MTC. “Leveraging Managed Services
provides organizations with access to time-tested processes, skills and
infrastructure, along with higher levels of security and reliability, at lower
cost.”
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Business Reasons | Benefits | Services
We offer Total Care Services so you can manage your business, not your
network!
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Total Care Services are designed to improve employee productivity utilizing a
best-practices network management framework that minimizes unplanned downtime.
Participants in the Total Care program benefit from a combination of proactive
maintenance, 24/7 network intelligence monitoring and analysis, asset tracking,
common administrative duties, timely incident remediation, proactive incident
avoidance, and CIO services. Our team of highly skilled engineers and
consultants spend time remotely and at your location maintaining and managing
your systems to help you attain the highest level of network functionality.
Business Reasons
Today's small and mid-size businesses are seeking effective business solutions
that increase revenue, performance and productivity and can scale for the long
term. Choosing one or several reasons from the list below is a clear indication
of how IT Managed Services can deliver strategic value to your organization.
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Your organization wants to increase revenues and profitability.
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Your business is in transition.
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You need to manage risk and ensure business continuity.
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You need to increase productivity and streamline operations.
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You want to maximize ROI and manage costs.
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You want to leverage IT as a strategic asset.
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Your organization delivers first-class products and customer service.
Benefits
Services
When you choose MTC service programs, you get more than the typical service relationship.
With one overarching support agreement, MTC provides you with virtually everything
you need: integrated hardware and operating system support for your systems; hardware
and firmware support for your data storage; operating system-specific coverage.
You maintain control by selecting the precise level of service you need for individual
system performance. As you move up to higher level plans, coverage hours broaden,
response time commitments quicken, and issue escalation is accelerated. Simply choose
any or all of the MTC Service Plans you need, and relax.
Your coverage is taken
care of!
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Support
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Options |
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Consultation
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Budget Planning, Security Policy Development, Performance Briefing, Quarterly
Meetings
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Monitoring
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Remote Monitoring, Emergency Alert Notification |
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Evaluation
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System Log Analysis, Investigation of monitoring alerts, Configuration Review
and Updates |
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On/Offsite Support |
Labor 8/5 M-F Onsite/ Remote, Labor 24/7 Onsite/ Remote, Phone Support,
Helpdesk, Priority Dispatch |
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Prevention |
Updates SP, Patches, Security, Updates New Releases, Anti-virus Updates,
Lighting Protection, Fault Isolation, Data RecoveringTesting, Power Backup
Testing, Crititcal Spares Stocked, Backup Job Management, Asset Tracking |
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Management |
Backup Management, Web Portal, Resolution of Monitoring Alerts, Service Failure
Remediation, Anti-Virus Software Management, Asset Tracking |
Call our experts today and find out how MTC Total Care
Services will impact your business!
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